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We proudly stand behind all of our products. If you are dissatisfied with your purchase in any way, we will happily provide a full refund within 30 days from the date the order was delivered.
IMPORTANT NOTES
- Merchandise must be returned within 30 days of the delivery date
- Items cannot be worn, washed, or altered
- Original tags must be attached
- Returns will not be accepted without prior authorization
Due to Covid-19 and the nature of masks being worn on the face, the Matchy Mask Set will be considered FINAL SALE. Please contact us if you have any issues with this purchase.
TO INITIATE A REFUND & FREE RETURN
- Email Returns@AudreyLiz.com with your purchase information in the body of the email: Name, Order Number, Item Description, Quantity, Reason For Return
- We will email you a Return Authorization # (RA) and pre-paid shipping label.
- Print the pre-paid shipping label we email you. Please retain the RA # until your refund has been completed.
- Pack your item in the original packaging and attach the pre-paid shipping label to the outside of your sealed package. Be sure to remove or cover any old labels with the new one.
- Arrange for the package to be picked-up with the designated shipping company, OR drop off the package at the closest location near you.
- We will send you an email once the return item have been received and your refund has been processed. It can take up to 2 weeks for us to receive and process refunds. You may contact us at Returns@AudreyLiz.com with any questions about the status of your refund. Please include the RA# in the email.